1. Data Controller Information
Onlinegamingguideuk.com is the data controller responsible for your personal information. We are committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This privacy policy explains how we collect, use, store, and protect your personal information when you use our services.
2. Information We Collect
Personal Information
We collect information you provide directly to us, including:
Full name and contact details
Date of birth and age verification documents
Address and proof of residence
Payment method information
Identity verification documents
Technical Information
We automatically collect certain technical information, including:
IP address and location data
Device information and browser type
Website usage patterns and preferences
Cookies and similar tracking technologies
Gaming Information
We collect information related to your gaming activities:
Game play history and preferences
Transaction history and account balance
Bonus usage and wagering activity
Communication with customer support
3. How We Use Your Information
Legal Basis for Processing
We process your personal data based on the following legal grounds:
Contract Performance: To provide our gaming services and fulfill our contractual obligations
Legal Compliance: To comply with regulatory requirements and anti-money laundering laws
Legitimate Interest: To improve our services, prevent fraud, and ensure platform security
Consent: For marketing communications and optional services (where applicable)
4. Data Sharing and Disclosure
We may share your personal information with trusted third parties in the following circumstances:
Service Providers
We work with carefully selected service providers who help us operate our platform:
Payment processors for secure transactions
Identity verification services
Game providers and software suppliers
Customer support and communication platforms
Regulatory Authorities
We may share information with regulatory bodies when required:
UK Gambling Commission reporting requirements
Anti-money laundering investigations
Fraud prevention and detection
Legal proceedings and court orders
5. Data Security
We implement comprehensive security measures to protect your personal information:
SSL encryption for all data transmission
Secure data storage with access controls
Regular security audits and penetration testing
Employee training on data protection practices
Multi-factor authentication for sensitive operations
While we implement robust security measures, no system is completely secure. We continuously monitor and improve our security practices to protect your data.
6. Cookies and Tracking Technologies
Cookie Policy
We use cookies and similar technologies to enhance your experience on our website. Cookies help us:
Remember your preferences and settings
Analyze website traffic and usage patterns
Provide personalized content and recommendations
Ensure website security and prevent fraud
Types of Cookies We Use
Essential Cookies: Required for basic website functionality
Performance Cookies: Help us analyze and improve website performance
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Used to deliver relevant advertisements (with consent)
7. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
Data Subject Rights
Right of Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to certain types of processing
To exercise any of these rights, please contact our Data Protection Officer using the contact information provided on our website.
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, comply with legal obligations, and resolve disputes.
Retention Periods
Account Information: Retained for the duration of your account plus 7 years
Transaction Records: Kept for 7 years for regulatory compliance
Identity Documents: Stored for 7 years after account closure
Marketing Data: Deleted when consent is withdrawn or after 3 years of inactivity
9. International Data Transfers
We primarily process your data within the United Kingdom. However, some of our service providers may be located outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place:
Adequacy decisions by the UK government
Standard contractual clauses approved by the ICO
Binding corporate rules for multinational companies
Certification schemes and codes of conduct
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take immediate steps to delete such information.
Parents or guardians who believe their child has provided personal information to us should contact us immediately.
11. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
Posting the updated policy on our website
Sending email notifications to users
Displaying prominent notices on our platform
Your continued use of our services after any changes indicates your acceptance of the updated privacy policy.
12. Contact Information
If you have any questions about this privacy policy, wish to exercise your data protection rights, or have concerns about how we handle your personal information, please contact us through the contact methods provided on our website.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal data in accordance with data protection laws.